Terms and Conditions

Last Updated: June 3, 2009 
 

Conditions 

Products are sold for research or laboratory use only and not intended to be administered to humans. 
 

Payment and Delivery 

All sales are net 30 days of invoice. Products are shipped F.O.B. origin, freight is prepaid and added to the invoice. Prices are subject to change without notice. All orders are subject to final acceptance by Conversant at the prices in effect at the time of shipment. Conversant may, in its sole discretion, refuse to ship orders to a location specified by Customer. Conversant will select method of delivery; title passes to the customer upon Conversant delivery of products to the transportation company. 

Regarding custom services, Conversant will perform all services following: a) the supplied quotation, or b) the customer’s specific instructions using generally prevailing industry standards. Cancellation of services before the services are completed will not obligate Conversant to provide a refund or bill for an amount less than quoted. Partial charges or charges in full may be billed depending upon the progress of the service from the starting date. 
 

Materials and Data 

Regarding custom services, customers will supply Conversant with materials and/or data. The customer will own all materials and/or data associated with the custom services (unless otherwise agreed to by Conversant and the customer).  The customer may at anytime request to be sent back all documents and/or remaining materials at the customer's expense; otherwise, the materials and information will be stored at Conversant and/or a subcontractor's facility until notified. 
 

Damaged Shipments 

If a shipment is damaged, accept the shipment and retain all shipping materials for inspection. Make a note on the transportation company waybill of any visible damage at the time of receipt and report the damage to Conversant Client Services (1-866-833-8447). As title passes to the customer upon delivery of products to the transportation company, you are responsible for damage claims with the shipping company. 
 

Claims for Shortage 

We carefully check and recheck packages before shipment to help eliminate the possibility of errors. If any shipping discrepancies are discovered, claims must be made within 10 days of receipt of shipment.  Please check all packing material thoroughly upon receipt of shipment. 

If the product is found to be incorrect, the customer must submit requests for replacements within 1 year of receipt of item(s). 

 

Returns 

Products may not be returned without prior authorization by Conversant. Due to the perishable nature of our products, contact Conversant Client Services (1-866-833-8447) as soon as possible. 
 

Hazardous Substances 

The absence of a specific warning should not be interpreted to mean that the products have been proven to be non-toxic or safe to be handled without standard safety precautions. The absence of a warning must not be interpreted as an indication of safety. 
 

Warranty and Liability 

Conversant provides the highest quality of products and services at reasonable prices. Conversant will replace any sample free of charge that is found to be in error due to handling and processing by Conversant. We reserve the right to change, alter, or modify any product to enhance its performance and design. 

Regarding custom services, Conversant's only warranty is with respect to the services and Conversant does not guarantee the final performance of its products because of the nature of the manufacturing process. The customer shall notify Conversant in writing within 30 days of receipt of the product of any warranty claim. If the product is found to be defective or useless because of negligence, Conversant will repeat the services immediately. 

THE GUARANTEE STATED ABOVE IS IN LIEU OF ANY OTHER WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, ARISING BY LAW OR OTHERWISE. CONVERSANT MAKES NO OTHER WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCE SHALL CONVERSANT BE LIABLE FOR ANY DIRECT INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS, DAMAGE, OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM THE USE OF THE PRODUCT, EVEN IF CONVERSANT KNEW OF THE POSSIBILITY OF SUCH LOSS, DAMAGE, OR EXPENSE. All terms and conditions are subject to change without prior notice. If you have questions about product specifications or performance, call Conversant Client Services (1-866-833-8447). 

This warranty applies only to products in the original container that have been handled and stored in accordance with Conversant’s recommendations, and does not apply to products that have been the subject of alteration, misuse, or abuse.